![]() ITEMS NOT ELIGIBLE FOR A REFUND, EXCHANGE OR STORE CREDIT If you do not wish to accept either of these options (partial refund/replacement), it will be deemed as a change of mind and in which case you will receive a store credit as per our change of mind policy above. Should this occur, please reach out to our customer service team within 7 days of receiving your item with images and details and they will get back to you with the particulars of the process to follow. If you have received your order and have noticed minor cosmetic damages to the product, you may be subject to a partial refund or replacement. For certain items, there will be a restocking fee of 20%. No refunds will be offered unless required by law.Ī credit note/refund will be provided for the item price less shipping costs (if applicable). By lodging a return due to a change of mind, you are also accepting that the cost of delivery to return your order to us will be at your own expense. Please note that the store credit OR exchange will be to the value of your purchase price LESS the original freight costs. internal packaging, hardware, instructions)
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